You can expect your order to arrive quickly and in good condition.
We know you'll often be ordering things you need in a hurry. If we have the products you order in stock – and we usually do – we'll dispatch your order within one (1) working day if ordering before 12:00 AM Monday to Firday (except public holidays).
Occasionally products you order maybe out of stock. In this case we'll contact you promptly with an ETA.
If you have any special delivery instructions please convey these via the Delivery Instructions field provided at checkout when using our online shoppingcart. Any text entered in the Delivery Instructions field will be displayed next to your address.
You can expect to receive your goods within 3 working days of having placed your order.
We send non-signature unless otherwise requested. If you're not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or close by. If they don't think it safe to leave, they'll leave a card to call.
If delivery is to a business you must include the business name in your delivery address. We can not deliver to PO Boxes.
All orders are sent with 'Track & Trace'. We'll send you a dispatch email with your tracking number at the time your order is sent.
We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within a week. We cannot accept responsibility for your parcel once delivery has been made.